How can I fix a Multiple Documents flag?

If you see a red flag next to a contract that you uploaded and the Document Issue field indicates there are Multiple Documents, this means the PDF file includes more than one document.

Knowable will always review the first contract in the file. If you wish the subsequent contracts in the file to be analyzed, you can upload the subsequent contracts as standalone files. 

To achieve this, you need to split the file into individual documents. You can do this by either printing the file and rescanning each document separately or by using a PDF editor to split the documents into separate files.

Once separated, upload the separated documents into KI. Knowable will mark the document flagged with Multiple Documents as Out of Scope.

NOTE: If your contract with Knowable includes Contract Splitting services, Knowable will split the file for you and upload the additional contracts subject to the agreed scope of services with Knowable.