What do I do when my sign-in credentials won't work?

If you are signing in for the first time and have received an email granting you access, please be aware that the link expires after 4 days.

If the link has expired, you can:

1. Go to https://kci.knowable.com/

2. Enter your email address and click Continue

3. Select Reset Password

4. You will receive an email shortly to create a new password and grant access

   1. NOTE: The link in the Reset Password email will expire after 30 minutes

If you are still not able to sign in, please confirm you are using an up to date version of Chrome.

If your email address has changed, you may need to request access from your organization's administrator or by contacting Knowable Support.